“ We take the hassle out of returns and will happily arrange collection at our expense. ”
Jessica, Customer Care
For your peace of mind we provide a free returns service. If you're not completely satisfied with your order then, subject to a few conditions, we'll arrange a collection at our expense.
To arrange a return you'll need an authorisation number. Please contact our customer care team on 0845 60 45 500 or email firstname.lastname@example.org
When contacting us to arrange a return it will speed the process if you have the following information to hand;
- Your order number or reference
- Confirmation the goods are still in the original packaging and in a resalable condition?
- The number of parcels, pallets you would like to return
- The address you would like the goods collected from
- A contact name and telephone number for collection
- The opening times for collection
- Any other reference you will need us to quote when collecting the goods