Free Returns

“ We take the hassle out of returns and will happily arrange collection at our expense. ”

Jessica, Customer Care

For your peace of mind we provide a free returns service. If you're not completely satisfied with your order then, subject to a few conditions, we'll arrange a collection at our expense.

To arrange a return you'll need an authorisation number. Please contact our customer care team on 0845 60 45 500 or email customercare@key.co.uk

When contacting us to arrange a return it will speed the process if you have the following information to hand;

• Your order number or reference
• Confirmation the goods are still in the original packaging and in a resalable condition?
• The number of parcels, pallets you would like to return
• The address you would like the goods collected from
• A contact name and telephone number for collection
• The opening times for collection
• Any other reference you will need us to quote when collecting the goods