Privacy & Cookies
“ We respect your privacy and protect your personal data at all times. If you have any questions or concerns about security then please don't hesitate to contact us. ”
This Privacy Statement sets out Key Industrial Equipment Limited's (Key) general policy in relation to our privacy obligations to you and our management of personal information collected, used or disclosed as a result of your use of the Key web site ). At Key, protecting your privacy and the confidentiality of your "personal information" is very important to us and is fundamental to the way we serve you. Personal information means information or an opinion (including information or an opinion forming part of a database) we hold about you from which we can determine your identity. For example, we may collect and use your name and address details when you acquire or use Key services. Collecting and using this personal information ensures we can deliver our services to you as efficiently as possible. At Key, we know that giving your personal information to us imposes a serious responsibility upon us. We are committed to protecting your personal information. Where your personal information may be disclosed, and to the extent that we can, we believe in giving you a choice as to whom we may disclose your personal information, who may use your personal information and how that personal information may be used. For the purpose of the Data Protection Act 1998, the data controller is Key Industrial Equipment Limited of 35 Blackmoor Road, Ebblake Industrial Estate, Verwood, Dorset. BH31 6AT.
How we collect your personal information
Generally, Key will collect personal information directly from you, and only to the extent necessary to provide a Key service or to carry out our internal administrative operations. For example, we may collect personal information from you when you fill in an application form, deal with us over the telephone, ask us to contact you after visiting our web site or have contact with us in person. We will collect personal information from you by lawful and fair means and not in an unreasonably intrusive way. The type of personal information we may collect from you can include your name, DOB, age, address, contact details (including phone, fax and e-mail) and information collected as a result of you using or acquiring Key products or services.
How we use and disclose your personal information
Our duty of confidentiality and your consent
Quality, accuracy and correction of your personal information
Key takes reasonable steps to ensure the personal information we collect, use and disclose is accurate, complete and up-to-date. If you find that the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately and we will take reasonable steps to ensure it is corrected. Where Key does not agree with your view about the accuracy of the information and if you ask us to do so, we will take reasonable steps to note your claim where that information is stored and accessed.
Security of your personal information
Key takes reasonable steps to protect your personal information from loss, misuse, unauthorised disclosure or destruction. Key has in place generally accepted standards of technology and operational security in order to keep your personal information safe.
Web site security and privacy
Children and personal information
At Key we recognise the importance of protecting children's privacy. Key will endeavour not to collect, use or disclose personal information about anyone under the age of 18 unless we have the consent of a parent or legal guardian.
Access to your personal information
Key will, upon your request, and subject to applicable privacy laws, provide you with access to your personal information held by us. However, we ask that you identify, as clearly as possible, the types of information requested. Key will deal with your request to provide access to your personal information in a reasonable time - usually within 30 days of receipt of your request and in any event within the timescale required by the Data Protection Act 1998 . Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. In certain circumstances, the law permits us to refuse your request to provide you with access to your personal information. Factors affecting your right to access include where: access would pose a serious threat to the life or health of any individual access would have an unreasonable impact on the privacy of others the request is frivolous or vexatious the information relates to a commercially sensitive decision making process access would be unlawful, or access may prejudice enforcement activities, a security function or commercial negotiations .
WHAT ARE COOKIES
Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.
We do have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to be used for remarketing purposes - in other words to show you different products and services based on what you appear to be interested in. If you'd like to opt out, please go to the Network Advertising Initiative website (opens in a new window - please note that we're not responsible for the content of external websites).
We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. We know you'd expect nothing less from us, and please be assured that we're working on a number of other privacy and cookie-related improvements to the website.
OUR COOKIES POLICY
To make full use of the online shopping and personalized features on key.co.uk, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalized features of this website by using them.
Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from key.co.uk, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser to learn how to change your cookie preferences.
key.co.uk 'share' tools
If you take the opportunity to share key.co.uk content with friends through social networks - such as Facebook and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
Further information about cookies
If you'd like to learn more about cookies in general and how to manage them, visit aboutcookies.org and youronlinechoices.eu (opens in a new window - please note that we can't be responsible for the content of external websites).
THIRD PARTY COOKIES
When you visit key.co.uk you may notice some cookies that aren't related to Key. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them. Some of the business partners that may set cookies on key.co.uk are:
What their cookies are used for
If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won't be able to add products to your basket and buy them. To enable cookies If you're not sure of the type and version of web browser you use to access the Internet: For PCs: click on 'Help' at the top of your browser window and select the 'About' option For Macs: with the browser window open, click on the Apple menu and select the 'About' option How to check cookies are enabled for PCs
Click on 'Tools' at the top of your browser window and select Options Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button Now select 'Allow local data to be set' Microsoft Internet Explorer 6.0, 7.0, 8.0
Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser Settings above Medium will disable cookies
Click on 'Tools' at the top of your browser window and select Options Then select the Privacy icon Click on Cookies, then select 'allow sites to set cookies'
Click on the Cog icon at the top of your browser window and select the 'Preferences' option Click on 'Security', check the option that says 'Block third-party and advertising cookies' Click 'Save' How to check cookies are enabled for Macs Microsoft Internet Explorer 5.0 on OSX
Click on 'Explorer' at the top of your browser window and select 'Preferences' options Scroll down until you see 'Cookies' under Receiving Files Select the 'Never Ask' option Safari on OSX
Click on 'Safari' at the top of your browser window and select the 'Preferences' option Click on 'Security' then 'Accept cookies' Select the 'Only from site you navigate to' Mozilla and Netscape on OSX
Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option Scroll down until you see cookies under 'Privacy & Security' Select 'Enable cookies for the originating web site only' Opera
Click on 'Menu' at the top of your browser window and select 'Settings' Then select 'Preferences', select the 'Advanced' tab Then select 'Accept cookies' option